Information for our Business Waste Service customers

Thank you for being a valued customer of our business waste service. On this page you will find all the information you need as an existing customer, as well as how to contact us and how to report any missed collections.

Contact us

If you need to discuss your service or make any changes just get in contact here, this includes any requests for additional bins and payment options

Check your collection day

Check which day your business's waste or recycling will be collected

Report a missed collection

Let us know if your business waste or recycling has not been collected as expected

How to present your waste

Your bin must be presented kerbside by 6am on the morning of collection, unless otherwise arranged with the Council. All waste should be stored in the provided bins or pre-paid sacks.

How to pay by Direct Debit

If you aren’t already signed up to pay for the service via Direct Debit you can do so using the form below. Paying by Direct Debit will save you time, give you peace of mind around payments and help spread the cost of paying for the service.

Frequently asked questions

For more on what we can collect, bin sizes and all other frequently asked questions please go to:

Other questions?

If you need to contact us to discuss your service, you can speak to our dedicated team who will be happy to assist you. This includes any requests for additional bins, payment options and how to make changes to your contract: