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For flooding support or advice, please visit our flooding advice pages or report a flood online. Please dial 999 if there is an emergency and you or someone else is in immediate danger.

Get help with your collection

If you have difficulty putting your bins out we may be able to help with an assisted collection. The crew will collect the bins and return them to outside your home.

You can get help with your bins if you have:

  • ill health
  • a permanent disability
  • infirmity
  • no-one else at your property able to put the bins out

Your bins and boxes need to be accessible outside your house as we cannot go into your house.

Request an assisted collection